Depending on your size, bringing in a small business may not always be viable. How does an Australian based ‘away team’ sound? While you might be sceptical of the viability of these strategies, advances in technologies have allowed most aspects of your business to be completed remotely. Whether it be bookkeeping, digital marketing or IT support.
SBA have identified that our small business partners found the most benefit when outsourcing parts of their operations that were most time consuming or frustrating. This results in both a reduction of time constraints and a morale boost for you and your team, sounds like a win-win, right?
Frequently asked questions
Where is SBA located?
We have offices and teams based in Melbourne and India. Our board members are also based in Melbourne.
Does your staff have experience working within the Australian legal system?
Yes, our staff are currently working with firms Australia and New Zealand wide, from sole practitioners up to national firms. The team also has experience in all major practice management systems used by law firms in Australia and New Zealand
What steps do you take to protect client information?
We have strict security protocols in place to manage IT and Physical security risks and this includes measures in our India office such as USB not allowed, restricted internet access, encrypted computers, 24x 7 camera monitoring and much more. We also carry cyber security insurance covering our operations in Australia and India.
What deployment methods do you offer?
As we have teams located in both Melbourne and India, we offer customised deployment models of onshore, offshore and blended services, giving your firm the best of both worlds.
How will our staff communicate with the away team?
Our team generally communicates through e-mail or over skype, but telephone or video conferences can also easily be organised based on requirements.
Is there any language barrier in place with the team in India?
The team in India are all proficient in English and currently interact daily on email, phone calls and conference calls with clients and also are qualified professionals who assist firms with simple and complex tasks including legal drafting.
How can I explain outsourcing to our current staff?
Outsourcing is not necessarily an undertaking meant to replace your current staff, rather to free up their day to day so they can focus on what is most important and also spend more time on client facing tasks.
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