Call Centre Services

Strategic Business Alliance helps you to build and maintain enduring customer relationships, through a range call centre outsourcing solutions.

Customer Service

Customer service is vital to the success of any business. Our call centre agents act as the face of your company and we treat every contact as an opportunity to build and maintain your customer relationships.

Inbound Call Centre

• Convert inbound calls from direct response TV (DRTV), mail and internet advertising into sales
• Handle claims processing e.g for insurance companies
• Handle product orders
• Take bookings and registrations for events

Outbound Call Centre

• Direct product sales
• Lead generation
• Lead follow-up
• Appointment making
• Charity fundraising

After Hours Services

Diversion of your telephone lines to our call centre after hours and on weekends hence providing a 24/7 coverage for your client calls. After hours diversion also obviates the necessity for your sales team to be on call hence enabling you to provide a more family friendly work environment.